SouthernCross programs and patient care management practices are governed by an extensive set of medical protocols that meet or exceed the minimum standard guidelines published by the American Heart Association (AHA), Department of Transportation (DOT), and Texas Department of Health (TDH). All clinical care employees are required to be tested through a practical examination to ensure they have current understanding of SouthernCross Standards of (patient) Care management and can adequately apply all the principals to any patient care scenario(s).

SouthernCross Standards of (patient) Care provide employees with the necessary guidelines to provide first, second, and, frequently, third line treatment interventions on unstable and potentially unstable patients encountered. All employees are required to strictly adhere to all protocols thus standardizing and optimizing patient care management.

The Standards of Patient Care are made available to all employees at each station and on each vehicle as required by the Texas Department of Health. They are signed and approved by the SouthernCross Medical Director and Administration and are reviewed on an annual basis.